Hotel Mode

Hotel Mode knowledge base

Step-by-step guides with real English back-office and guest screens.

10

Review and save

Payments and channels

Review and save

100 free AI credits per business. 1 credit per imported item, including translations. Demo menus are free.

Set up Hotel Mode

Getting started

Set up Hotel Mode

Prepare the property workspace and confirm the operational settings your team will use.

Manage rooms and reservations

Rooms and operations

Manage rooms and reservations

Configure rooms, seasons, pricing, availability and the front-desk workflow.

Run guest services

Guest experience

Run guest services

Connect concierge, amenities, housekeeping and QR/NFC service points to the active stay.

Handle payments and channels

Payments and channels

Handle payments and channels

Keep deposits, orders and the stay folio aligned with the reservation.

Configure Smart Locks

Smart Locks

Configure Smart Locks

Connect supported locks, assign devices to rooms and manage time-limited digital access.

Manage roles, security and support

Roles and security

Manage roles, security and support

Protect hotel and guest data while giving staff the access they need.

Guest mailbox on mobile

Guest experience

Guest mailbox on mobile

Open the hotel QR service page, confirm your room and full reservation name for your active stay, then choose Messages above your name. Write your message and select Send; no email or phone is required.

Reception inbox in the back office

Rooms and operations

Reception inbox in the back office

In Hotel Mode, open Messages beside food/service orders. Search guest or room, filter unread, select the thread and reply in your language. Ended stays remain readable by staff, with sending disabled.

Messages could not be loaded.

Roles and security

Messages could not be loaded.

On connection failure your draft is kept for retry. Failed translation shows the original with a retry option. If the session expires, confirm the stay again. Messages are saved while reception is away; a staff member must reply, not the support chatbot.

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